1. Research Use Only
All products sold by Sphnix, Inc ("we," "us," "our") are intended strictly for laboratory research purposes only.
These products are not intended for human or animal consumption, medical use, diagnostic procedures, therapeutic applications, or any form of clinical use.
Use of these products outside of a properly equipped and authorized laboratory setting is strictly prohibited. By purchasing our products, you confirm that you are a qualified individual or organization conducting lawful research and that you will handle all materials in full compliance with all applicable local, state, federal, and international laws and regulations.
2. Age Restriction
You must be at least 18 years of age (or the age of legal majority in your jurisdiction, whichever is higher) to purchase from Sphnix, Inc.
By placing an order, you confirm that you meet this requirement and that you are legally permitted to obtain and handle research chemicals in your jurisdiction.
3. Order Processing & Shipping
3.1 Shipping Methods
Orders are shipped using our selected carrier(s) . If a specific carrier cannot deliver to your address, we may choose a comparable alternative at our discretion.
3.2 Processing Window
Orders are generally processed during normal business hours excluding holidays. Processing time may vary based on product availability, order volume, compliance review, or shipping restrictions.
3.3 Estimated Delivery Time
- Typical delivery:
- Extended delivery: may take longer during carrier delays, weather events, or peak seasons.
These timelines are estimates only. Transit times are controlled by the carrier, not by Sphnix, Inc.
3.4 Tracking Information
Tracking information is provided once your order ships and is sent to the email address you provide at checkout. You are responsible for monitoring tracking updates to ensure safe and timely receipt of your package.
3.5 Lost, Stolen, or Misdelivered Packages
Once an order is marked "Delivered" by the carrier, responsibility for the package transfers to you.
Sphnix, Inc is not responsible for packages that are lost, stolen, or misdelivered after the carrier confirms delivery, including deliveries to incorrect or unsecured locations provided by the customer (such as apartment lobbies, common areas, or parcel lockers).
We strongly recommend using a secure delivery address, lockbox, or staffed location.
If tracking shows "Delivered" but you did not receive the package, contact the carrier first to initiate an investigation before reaching out to us.
3.6 Delays & Replacement / Refund Policy
Carrier delays may occur and are outside our control once an order has left our facility.
We require a waiting period of from the last tracking update before we can evaluate a refund or reshipment request for a package still in transit.
If the carrier confirms a package is lost in transit, we will work with the carrier and/or shipment insurance to issue either a refund or a replacement shipment, at our discretion.
Orders that are marked as "Delivered" are not eligible for refund or free reshipment by Sphnix, Inc.
3.7 Customer Support
For general questions, contact us at support@vishchems.com or call 571-217-0000.
For delivery or damage issues, please include your order number, tracking number, and relevant photos so we can assist efficiently.
4. Returns, Refunds, and Damaged Items
Due to the sensitive, regulated, and/or perishable nature of our products, all sales are final.
We do not accept returns or provide refunds except in the following cases:
- Items received damaged in transit
- Defective products
- Incorrect items shipped compared to the order confirmation
If you believe you received a damaged, defective, or incorrect product, you must notify us within of delivery and provide clear photographic evidence of the issue.
After review, we will determine an appropriate resolution, which may include a replacement shipment or refund, at our sole discretion.
We reserve the right to deny claims that:
- Are submitted after the stated notification window
- Do not include adequate documentation
- Show evidence of tampering, misuse, or improper storage after delivery
5. Product Handling & Liability
By purchasing from Sphnix, Inc, you acknowledge that you understand the potential risks associated with handling research chemicals and related materials.
You agree that all products will be handled only by individuals with appropriate technical training, laboratory safety knowledge, proper protective equipment, and access to compliant storage and disposal procedures.
Once delivered, you assume full responsibility for:
- Safe handling and storage
- Compliance with all safety, regulatory, and labeling requirements
- Proper lawful disposal of remaining material
Sphnix, Inc is not liable for any damages, injuries, or losses arising from misuse, mishandling, improper storage, unlawful application, or any use of the products outside controlled research settings.
6. Coupons, Discounts & Rewards
Unless otherwise stated, discount codes, coupons, promotional credits, and loyalty rewards:
- Cannot be combined with other promotions in a single order
- Cannot be applied to items already on sale or clearance unless explicitly allowed
- Have a maximum redemption value of $50.00 USD per transaction
We may modify, pause, or terminate any promotion, discount, or rewards program at any time without notice. We may also cancel or adjust any order if we determine (in our sole discretion) that a promotion, coupon, or rewards mechanism was misused, exploited, or triggered by error.
7. Privacy Policy
Sphnix, Inc is committed to protecting your privacy. We collect and process personal information only as needed to operate our business, fulfill orders, provide support, improve our services, and comply with legal requirements.
7.1 Information We Collect
When you place an order or create an account, we may collect:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order history and payment details (payment is processed via secure third-party payment processors)
- Technical data such as IP address, browser, and device information collected via cookies or similar technologies
7.2 How We Use Your Information
- To process and fulfill orders
- To communicate shipping updates and order status
- To provide customer service and support
- To improve our website, catalog, and user experience
- To send marketing or promotional messages
7.3 Sharing with Third Parties
We do not sell or rent your personal information. We may share limited data with trusted service providers (for example: payment processors, shipping carriers, fraud prevention services, and email/SMS providers) solely to operate our business. Those parties are required to safeguard your data and use it only for the services they provide to us.
7.4 Security
We implement commercially reasonable safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. By using our website and placing an order, you acknowledge and accept this risk.
7.5 Your Rights
You may request access to, correction of, or deletion of certain personal information we maintain about you, subject to legal and compliance limitations. You may also opt out of marketing emails at any time by following the unsubscribe instructions in those messages.
7.6 Cookies
Our site may use cookies and related technologies for functionality, analytics, security, and improving your shopping experience. You may disable cookies in your browser settings, but doing so may limit site features (for example, cart persistence or account login).
7.7 Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service providers. Continued use of the site after any update constitutes acceptance of the revised policy.
8. Reservation of Rights
Sphnix, Inc reserves the right to review, refuse, modify, or cancel any order at our discretion, including but not limited to: suspected fraud, regulatory compliance concerns, improper or restricted shipping destinations, abuse of promotional programs, or violation of these Terms of Sale.
We also reserve the right to revise this Store Policy, our pricing, and any promotional programs at any time without prior notice.
9. Contact Information
For questions about these Terms of Sale, shipping, privacy, or any other policy:
- Email: support@vishchems.com
- Phone: 571-217-0000
- Company: Sphnix, Inc
By placing an order with Sphnix, Inc, you confirm that you have read, understood, and agreed to all terms and conditions described on this page.